Customer Success Manager - Denver

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This is a unique, ground-floor opportunity for a highly motivated and resourceful person to be the first Printfection Customer Success teammate.

Printfection is transforming the $20 billion promotional swag industry by shifting the way companies think about and use branded promotional swag. We’re a B2B tech startup that’s bootstrapped, profitable, and growing. We have awesome customers like Zendesk, New Relic, Zapier, and Galvanize and we’re a tight-knit, collaborative, respectful team.

This is an opportunity to be the Printfection thought leader in Customer Success as we prepare to scale.

 

What You Will Do

Your objectives will be to:

1) support customers and

2) guide them to maximum use of our application. 

 

In support of this you will:

  1. Work as one of an interdisciplinary team of three managing a customer set.
  2. Create content (articles, videos, etc.) to build a self-service support library.

 

In addition, you will:

  • Be accountable for customer spend and usage of the Printfection platform.
  • Manage and build ongoing relationships with high-value customers.
  • Onboard new customers.
  • Answer and/or triage incoming customer support questions.
  • Manage and reduce cancellations of existing customers.
  • Help improve our customer-facing KPIs and processes.
  • Gather intelligence and feedback from customers and share with the product team to enhance the platform.

 Please note this is an onsite position in downtown Denver, CO. 

 

Who You Are

  • You are a tenured customer success or account management professional for a technology product(s).
  • You pride yourself on polished, easy-to-understand communication skills (written and verbal).
  • Your project management skills are superb and you pride yourself on not dropping balls.
  • You’re able to self-manage, delegate, and be a team player.
  • You can function with ambiguity and seek out the answers you need.

In addition, you have:

  • Start-up or early stage company experience in a customer success, account management, and/or client services role.
  • 3+ years professional experience.
  • Superb writing skills with writing samples to share.
  • Proven ability to support a complex product in an early-stage, ambiguous environment.
  • Passion for building things that scale – a “product” mindset.
  • Stellar computer and software skills.

 

Benefits

  • Health, dental, vision, life, and disability insurance.
  • Paid home internet and everything you need tech-wise to do a great job.
  • Unlimited PTO policy and eight paid holidays.

Apply Below!