Performance Manager - Waltham, MA

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Takeoff Tech is a well-funded, 100 person startup that is transforming online grocery for retailers and consumers.   Takeoff’s solution offers automated fulfillment coupled with an end-to-end eGrocery technology stack, enabling retailers to offer their shoppers the assortment and low prices of stores, with convenient mobile ordering and same day pickup or delivery.

We are building an Operations Performance Team that will be at the epicenter of Takeoff's transformation of the grocery industry.  If you are driven by problem-solving in a no politics environment where you have the opportunity to make a significant impact, read on.

Operations Performance Team members use their problem solving, analytical, and communication skills to engage with the field organization as well as strategic clients & partners to define opportunities and solutions in the operations and work cross-functionally with technology, field ops, and other internal teams to drive performance improvements.  We are at the point where we are creating the blueprints for operational excellence that will take us from 1 site to hundreds of sites and transform e-grocery. We are looking for leaders who are ready to roll up their sleeves and be part of creating and executing on those blueprints.

 

Responsibilities

  • Leverage your business understanding and leadership skills to lead process improvement across internal and external groups

  • Partner with peers across the company as well as external clients to understand pain points, root cause and then drive and measure solutions

  • Work with technology partners to ensure robust solutions are in place

  • Partner with site leaders to drive operational excellence across multiple sites

  • Create and report on KPIs including productivity, client satisfaction, and customer experience

  • Manage client relationships to ensure they are deriving maximum value from their e-grocery solution

 

Requirements

  • Direct, open and honest communication style

  • Innate curiosity and initiative

  • Proven ability to problem solve in a collaborative environment

  • Action-oriented, willing to wear many hats

  • Strong analytical/quantitative skills, ideally in operations optimization, inventory management, supply chain analysis, etc.

  • Technology adept - able to learn new technology quickly and work with engineers to solve problems

  • Experience working with multiple groups, field ops and external clients a plus

  • Able to excel in an environment where there are no established best practices

  • Ability to manage strategic relationships (external clients & third party partners)

  • Willingness to travel to visit field org & clients (20-40%)

  • BA or BS

 

Benefits

Takeoff Technologies, Inc. is an equal opportunity employer and values a diverse team. We offer a competitive salary, health, dental & vision plans, flexible paid time off, daily catered lunch, and a fun and supportive company culture.

Our headquarters office is at The Watch Factory in Waltham, MA. A cool space full of creature comforts with plenty of amenities on site.

Apply Below!