Systems Admin - Charlestown, MA

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The Technology Support/Systems Administrator provides focused technical support to staff and manages internal software, hardware, 3rd Party SaaS/cloud platforms, and local networking equipment. They look for ways to improve the user experience by researching, suggesting and implementing best-of-breed and leading solutions primarily for corporate needs, and training staff on how to use them.

 

Apply if you are…

·            Energized about working in a start-up organization building a cloud-native product

·            Have a desire to work with a talented team that is motivated to move the needle on some of the most pressing challenges in healthcare

·            Experienced with cloud platforms, and protecting applications against viruses, spyware, trojans and hacking threats

·            Passionate about managing corporate assets and implementing tools for inventory management, security and user provisioning

You should expect to….

·            Serve as the lead and escalation point for all aspects of desktop & LAN support

·            Proactively monitor corporate systems and respond to alerts

·            Administer infrastructure including general security, networking, servers, Windows and OS X desktop environments, messaging systems, laptop hardware, office systems and assigned applications

o    Includes Mobile Device Management (Intune, JAMF)

o    Includes Office 365/ G-Suite Administration

·            Manage the troubleshooting and root cause analysis for all local technical issues and those of remote users

·            Validate security posture of devices

·            Help define corporate technology strategy, architecture, and processes

·            Provide videoconferencing and phone system support (Twilio, Zoom, AWS Connect)

·            Provision and requisition IT equipment, and support, troubleshoot, repair IT equipment

·            Perform on-and off-boarding of employees and contractors, and coordinate with HR/People Ops Team

·            Create, add, delete, modify accounts in Active Directory and SaaS applications (Zen Desk, Atlassian Suite, Gitlab)

·            Continually assess user needs and requirements

-- ·         Develop and maintain helpdesk/support process documentation

·         Consistently monitor the ticket queue to ensure all requests are being processed, triaged and resolved

 

Terrific if you have…   

·            Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience

·            2-5 years of experience working in desktop support and cloud/SaaS operations

·            Excellent working knowledge of computer systems, cloud platforms, security, systems administration, VoIP/SIP telephony systems

  • AWS knowledge advantageous

·            Strong critical thinking and decision-making skills

·            Firm grasp on IT infrastructure and operations best practices

·            Experience managing third party partners and vendors

·            Strong ability to write technical documentation, processes, procedures and work flows

·            Extensive knowledge of Zen Desk or similar ticketing platform

Apply Below!