Applications Engineer - Bedford, MA



The Applications Engineer position is a key customer support function within the commercial organization of Soft Robotics. The person is expected to work very closely with customers to best understand their technical needs during the pre-sale process and effectively translates customer needs to design requirements in partnership with the product development team. Post sales, the role quickly transitions to providing product training and helping the customer get the most out of Soft Robotics products in the shortest feasible time. Key areas of responsibilities include pre-sale support, project engineering, post-sales and service support, product training, tradeshow and marketing support and creating necessary documentation.


Essential Functions/Responsibilities

Pre-sales support:
  • Partner with sales team to determine customer requirements

  • Build and test End of Arm Tooling (EOAT) prototypes for applications; Demonstrate performance capability, develop robot programs to verify application feasibility

  • Own technical relationship with customer


Project engineering:
  • Simultaneously manage multiple customer projects to ensure that all relevant technical information is documented

  • Simultaneously manage multiple customer projects to enable on time product delivery

  • Provide applications engineering support (robot setup and testing) for development engineering

Post-sales and service support:
  • Support on-site installs and maintenance and Provide phone (tech) support and troubleshooting for customers

Provide Training:
  • Provide onsite training for customers and Provide training at Soft Robotics for new employees and customers

Tradeshows and Marketing support:
  • Design, build, program tradeshow systems, Represent Soft Robotics as technical expert in booths

  • Provide applications engineering support (incl. creating use case videos) to marketing team


Experience/Education Requirements

  • BS in Mechanical Engineering or Electrical Engineering. Specialization in robotics preferred

  • Minimum 3 years experience working in Applications Engineering role required

  • Experience in robotics automation highly preferred

  • Ability to program and work with robots typically used in industrial or general automation (e.g., one or more of ABB, Fanuc, Kuka, Yashakwa) required

  • Experience with industrial I/O and 3D design modeling tools required. Solidworks experience preferred

  • Vision system experience preferred

  • Strong written and verbal communication skills and experience using MS Office products required

  • Experience working with preferred

  • Start-up experience preferred


About Us

Soft Robotics Inc. is an award-winning venture-backed startup in Bedford, MA focused on unlocking robotic automation for large, meaningful markets and labor-starved industries such as food and beverage, advanced manufacturing and e-commerce. 


Apply Below!