Desktop Support Specialist - Billerica, MA



Alert Innovation is a growing start-up, with a mission to re-invent retailing through robotics. We are seeking to hire people who love their work and want it to be meaningful, strive for excellence, and want to work in a collaborative, team-oriented culture.

Alert Innovation is looking for a Desktop Support Specialist to support our corporate IT infrastructure. As the Desktop Support Specialist, you will be working with a talented team of engineers focused on developing industry-changing solutions.



●     Deploy new employee client machines and associated peripherals

●     Troubleshoot and resolve IT issues, including computer, printer, and networking issues, in a timely manner

●     Perform Active Directory user account administration

●     Maintain engineering and office printers

●     Maintain inventory of IT hardware and manage software licenses

●     Perform routine backups of servers and data files

●     Work with SolidWorks Support to resolve performance and/or application issues

●     Perform administration of Atlassian application suite (Confluence, JIRA, Bamboo, etc.)

●     Investigate new technologies as needed to support engineering or end user requirements



●     Strong technical computer skills

●     Excellent problem-solving and analytical skills

●     Positive attitude and good interpersonal skills

●     Strong communication skills

●     Ability to multitask and prioritize work activities

●     Ability to perform duties with minimal supervision


Bonus skill and qualifications

●     Experience in Windows, Mac, and Linux operating systems

●     Experience with VMware (vCenter and vSphere)

●     SolidWorks PDM Administration

●     Previous experience working in an agile, collaborative team environment

●     Active Directory and Group Policy administration experience


EDUCATION/relative Years experience

●     Associate’s degree in computer related field, or related experience

●     2+ years working in deskside support environment

Apply Below!