Operations Lead - Waltham, MA


Takeoff Tech is a well-funded, 60-person startup enabling retailers to sell groceries online profitably. Takeoff’s solution offers automated fulfillment coupled with an end-to-end eGrocery technology stack, enabling Grocery retailers to offer their shoppers the assortment and low prices of stores, with fast & easy mobile ordering, and same day pickup or delivery.

We are seeking an experienced Operations Lead to plan, direct and oversee all aspects of warehouse and fulfillment operations within client sites. This role will be responsible for planning and executing on-field deployment activities of future sites as well as improving performance, productivity, efficiency and profitability of live operations by creating and applying effective methods and strategies.  A key component of this role is managing and influencing client relationships at the local level, helping them optimize day-to-day execution of the Takeoff solution in order to realize its full potential.

The ideal candidate will have 5-10 years’ experience managing grocery, e-commerce and/or retail supply chain & warehouse operations.  Hands-on mentality, with superb operational process improvement capabilities, ability to influence without positional authority and customer-first mindset are critical



  • Manage on-site implementation of deployment projects prior to launch, in close coordination with Takeoff’s Deployment lead and aligned with overall project scope and timelines

  • Contribute significantly to the documentation of processes in a way that is actionable for clients through  Standard Operating Procedures and Training plans

  • In conjunction with client leadership, identify opportunities and formulate specific plans to add value and maximize the performance of overall operations across client’s Micro Fulfillment Centers provided by Takeoff Technologies

  • Analyze and improve operational systems, processes and best practices that guarantee delivery on key performance indicators

  • Contribute to the achievement of the company’s strategic and operational objectives

  • Conduct analysis of our current operational model and spearhead continuous improvement projects to ensure sustainability and scalability.



  • Proven work experience as operations lead

  • Experience with e-commerce and/or warehouse operations

  • Adequate knowledge of organizational effectiveness and operations management

  • Familiarity with business and financial principles and practices

  • Working knowledge of budgets, forecasting, and metrics

  • Ability to effectively communicate with all levels of the organization; prior experience with managing client relationships preferred.

  • Superior analytical skills and operational modeling capabilities

  • BS degree in operations management or related field

  • Based out of any of the following  locations: San Francisco, San Jose, Connecticut, New Jersey, Boston

  • Willingness and ability to travel across client sites and to/from company headquarters in Waltham, MA



Takeoff Technologies, Inc. is an equal opportunity employer and values a diverse team. We offer a competitive salary, health, dental & vision plans, flexible paid time off, daily catered lunch, and a fun and supportive company culture.

Our headquarters office is at The Watch Factory in Waltham, MA. A cool space full of creature comforts with plenty of amenities on site. 

Apply Below!