Do you take pride in delivering an awesome experience for customers? Are you a team-player and a great communicator? Do you want to join a rapidly growing team and help build the foundation of the greatest service organization in insurance? Then come join the Sales team at Policygenius!
This role is on the frontline of the Policygenius customer experience: working with our life insurance shoppers to ensure they get the coverage they need - and that they feel good about the process!
In this role you will...
- Become a subject matter expert on life insurance and our product through targeted training
- Onboard new life insurance customers into our application & underwriting process
- Address customer questions about life insurance, the policy they’re applying for, and the application process, all while maintaining a positive attitude
- Communicate professionally with customers through various channels, including phone, email, chat, and text
- Learn and practice consultative selling techniques to ensure we pair customers with the most appropriate products for their unique needs
- Collaborate with other operations teams (customer service, customer success, case management and quality assurance) to ensure a seamless customer experience
- Adhere to team norms and policies and meet quality standards and KPIs in your daily work
- Provide actionable feedback from customers to the business and tech teams to drive improvements to our process & technology
- Contribute toward team goals and support onboarding of new team members as needed
We'd love to hear from you if...
- A bachelor’s degree preferred, in addition to at least 1 year of work experience
- Strong communication skills and an enthusiasm for speaking with customers over the phone
- A sales mindset: you’re motivated by the opportunity to connect prospective customers to a product that meets their needs
- Honesty, integrity, & ethics: you can be trusted to do the right thing for customers and for the team
- A go-getter attitude, passion for helping customers, and effective problem-solving skills
- A desire to be a part of a team where you can take ownership of your work AND your team's success
- The desire to grow professionally and contribute to the success and culture of the company
- A deep appreciation for the power of a well-placed gif
You can expect...
- Company-paid health, dental, vision, life & disability insurance
- 401(k) plan, FSA & commuter benefits
- Generous PTO
- Training, mentorship and coaching from leadership
- The opportunity to grow alongside a company shaking up a big, old-fashioned industry
- Fun, diverse, open-minded coworkers
- Dog companionship!!!
Policygenius is America's leading online insurance marketplace. Since 2014, our mission has been to help people get the financial protection they need (and feel good about it). We make it easy for our customers to understand their options, compare quotes, and buy insurance, all in one place. Our CEO and co-founder, Jennifer Fitzgerald, is one of only four women in the US fintech space to raise over $50 million in venture capital funding, and we’ve helped more than 30 million people shop for all types of insurance, placing over $35 billion in coverage to date.
At Policygenius, we’re proud of building an environment that encourages our teammates to bring their authentic selves to work. Despite rapid growth (we’ve doubled in size year over year!), we’ve continuously maintained our inclusive culture through humility, hard-work, and humor, and we're looking for more people with grit, collaborative attitudes, and creative problem-solving skills to join our team. Come see why we’ve been voted one of Inc. Magazine's "Best Workplaces" two years in a row!